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AI-powered customer service connected to operations

An AI assistant platform tailored to each business’s operational needs.

Ehly is a conversational platform that uses each business's own content. It connects customer conversations with the operational work that follows — bookings, account changes or service requests.

Customer experience

Immediate answers, with staff ready when needed

Routine enquiries can be answered from approved business content without waiting for staff. Customers can continue into a booking or the next step without leaving the conversation. When personal attention is needed, staff can switch to Manual reply with the full history visible.

Example service conversation
Service assistant

Can I move my appointment to Friday afternoon?

I can help with that. I found two available times on Friday: 2:30 pm and 4:00 pm.

2:30 pm works.

Your appointment has been updated.
You will receive a confirmation shortly.

Send a message…
Service-team conversation view
ChatsSearch
  • AutoAppointment updateWeb chat · just now
  • ManualProduct questionWhatsApp · 8 min
  • AutoOrder enquiryWeb chat · 24 min
Customer

Can I move my appointment to Friday afternoon?

Assistant

Two times are available. Which one would you prefer?

Reply Mode:Manual

Type your reply...

Business knowledge

Turn existing business content into a working chatbot within minutes

Ehly can scrape selected website pages or use uploaded documents and text. The content is embedded into a vector database, allowing the assistant to retrieve relevant information through RAG-powered search.

Assistant sources
Customer support assistantTrained
Scrape a websiteChoose the pages that contain approved business informationexample.com/helpAdd website
Upload documentsPDF, DOCX, text, HTML or MarkdownChoose files
Source library

  • Help websiteReady

  • Service guideReady

Train & test assistant
  1. 01
    Add a website or documents

    Start with the business information already in use.

  2. 02
    Embed the content

    Make approved knowledge available through RAG-powered search.

  3. 03
    Test the assistant

    Check answers before the chatbot begins serving customers.

Assistant management

One workspace to manage AI assistants and monitor live conversations

Teams can manage sources, test responses, review conversations and connect integrations from the same workspace.

Assistant workspace
AssistantsNew assistant

Customer support

Trained
SourcesAdd text, files or website content for this assistant.
WhatsApp

WhatsApp

Customers can use the same assistant through the business's WhatsApp account.

Web chat

Businesses can add the assistant to their website as a floating chat button without rebuilding the site.

Tailored operational systems

Conversations connected to the work behind them

Custom software carries the conversation into the operational work that follows.

  1. Clinic workflow

    Clinic enquiries & scheduling

    Handle routine questions and appointment booking in the same conversation.

    • Guide patients to the right service
    • Check live availability and manage appointments
    • Support multiple locations and patient types
  2. Retailer and customer workflows

    Retailer inventory & customer product discovery

    One shared product catalogue, with access and workflows tailored to each audience.

    • Retailers check stock, invoices and purchase history
    • Customers browse products and find where to buy them
    • Retailer account information remains within authorised access
  3. Receipt workflow

    Rewards points & receipt claims

    Move a receipt claim from customer submission to approved points.

    • Confirm receipt details in chat
    • Send uncertain or duplicate claims for review
    • Keep points and adjustments traceable
  4. Reporting workflow

    Conversation analytics

    Show why customers make contact and where service needs attention.

    • Track common enquiries and friction
    • Review resolution and follow-up needs
    • Keep long-term reporting de-identified
  5. Insurance workflow

    Insurance enquiries

    Answer stable questions and direct case-specific work to the right team.

    • Point customers to current documents
    • Arrange adviser follow-up when requested
    • Separate sales, claims and policy servicing

Technical ownership

Led Ehly’s technical delivery as principal software engineer

Built the management interface, conversational backend, customer integrations and AWS infrastructure, then supported the platform in production.

Product and platform

Django and DRF management APIs, JavaScript interfaces, PostgreSQL, Redis and background processing.

Applied AI

RAG-powered retrieval, context engineering, scoped tool calling, structured outputs, model evaluation and guardrails.

Production delivery

Docker-based services on AWS with usage controls, cost evaluation and ongoing customer support.